Refund policy

At MAEWENN, we want you to love your purchase. While we do not offer refunds for change of mind, we are pleased to offer exchanges within 6 months of purchase, subject to the conditions below.

Exchanges

If you change your mind about your purchase, you may request an exchange within 6 months from the date of purchase.

To be eligible for an exchange, the item must:

Be unworn and unused;
Be returned in its original condition;
Be free from damage, marks, alterations, perfume, or signs of wear;
Have all tags attached where applicable (including berets); and
Be accompanied by proof of purchase.

All exchange requests are subject to inspection upon receipt. MAEWENN reserves the right to decline an exchange if the item does not meet these requirements.

To arrange an exchange, please contact us at contact@maewenn.com before returning your item. Items sent back without prior approval will not be accepted.

Customers are responsible for the cost of return postage and should retain proof of postage, as MAEWENN cannot accept responsibility for parcels lost in transit.

Exchange Value

Exchanges are based on the original purchase price paid.

If you choose an item of a higher value, you will be required to pay the difference.
If you choose an item of a lower value, no refund, credit, or store credit will be given for the difference.
Exchanges may only be processed once for the original purchase.

Faulty or Incorrect Items

Please inspect your order upon receipt and contact us as soon as possible if you believe your item is faulty, damaged, or if you have received the wrong item.

If a fault is confirmed, MAEWENN will assess the item and, where appropriate, replace it or allow you to select another item of equal value.

Damage resulting from normal wear and tear, accidental damage, misuse, improper handling, exposure to chemicals, failure to follow care instructions, or general wear over time is not considered a fault and is not covered under this policy.

Product Variations

All MAEWENN products are handcrafted. Minor variations in colour, finish, texture, gemstones, pearls, and design may occur due to the handmade nature of our products, natural materials, photography lighting conditions, and differences in device screen settings.

These slight variations are part of the uniqueness of each piece and do not constitute a fault.