Frequently asked questions
Can I change my order?
Once your order has been confirmed, it is only possible to change it prior to dispatch.
Can I cancel my order?
Once your order has been confirmed, it is only possible to cancel it prior to dispatch.
I have sensitive skin, will I react to your jewellery?
All of our pieces are nickel free. Please note that Maewenn Designs is not liable to for any reactions that are caused by our jewellery, and will not be responsible for compensation. If you experience any reactions to our jewellery, we recommend consulting your GP.
How do you package the jewellery?
The jewellery is securely and safely packaged in an organza bag inside a black pillow box with the Maewenn Designs logo.
The pillow box will then be packed in a hard carton box for sending, adding secure protection while in transit to you.
For overseas orders, an extra layer of protection will be added with a padded envelope on top of the hard carton box.
Do you custom make designs?
We can do some colour or finish changes based on our existing designs. Extra costs may be required.
Please note that our production time is around 6-8 weeks + delivery.
** Please be aware that we don't do any ring resizing – please refer to the ring size guide on the website to know your size. We don't take responsibility for the wrong size chosen.
The jewellery I ordered is broken, what can be done about this?
If an item you have received appears to be faulty, please contact us ASAP. Please also provide details of the problem and a picture of the item so we can assess and decide on the best next step.
Where are you based?
Maewenn designs is based in Sydney – Australia.
Do you ship internationally?
Yes, we use standard Australia Post with tracking number for international orders. Please note that shipment time depends on your local post and customs clearance.
Express Postage is available for international orders – options available at checkout.
For orders over AUD $150.00, standard delivery is FREE worldwide.
Our standard processing time is usually 2-3 business days.
All international orders may be subject to duties and taxes.
You can follow your parcel on: https://auspost.com.au/mypost/track
How long does delivery take?
The processing time is separate from the shipping time. Usually, our processing time is 2-3 business days.
All our parcels are shipped from Australia. Parcels are delivered nationwide in between 2 to 5 business days (depending on destination).
The delays for distant countries will therefore be longer as they go through the Australian postal service, then the local country's postal service and the local customs.
Please expect several weeks for long distance destinations. These delays are normal for such destinations and do not result from our goodwill.
You can follow your parcel on: https://auspost.com.au/mypost/track
We remind you that postal services of some countries do not communicate with the Australian post office and that from the moment the parcel is taken in charge in your country, the parcel is under their responsibility. Any further information will be handled directly with them as we are not able to contact them.
We will of course gladly provide you with assistance if any issues are reported regarding the delivery of your parcel.
What is sterling silver?
Sterling silver is made of 92.5% of silver and 7.5% other metals. 100% silver is a very soft and difficult metal to work with, that’s why 92.5% silver is considered as the high-quality standard for silver jewellery worldwide.
Sterling silver jewellery is actually best worn every day as the frequent use will prevent the build-up of tarnish and dust on the metal.
Sterling silver is a durable, timeless metal, and when cared for properly it can last a lifetime.
Will Sterling silver tarnish?
All Sterling silver will naturally tarnish with time and wear.
To clean your sterling silver and to keep it shiny, simply use a sterling silver polishing cloth or dip it into a sterling silver cleaning solution.
We recommend polishing your sterling silver jewellery regularly for a better result.
Will 18 carat gold plated tarnish?
Our gold plating jewellery has a base layer of sterling silver with a 18K gold plating. It is suitable for everyday wear, but like anything plated, it will eventually tarnish over time and wear. As the jewellery is not solid gold, extra care should be taken to diminish tarnishing and prolong the longevity of your pieces.
You can clean your gold-plated jewellery with gentle wet wipes or chemical free soft cloth to gently rub your piece to remove dust and dirt.
Do not use a sterling silver or solid gold polishing cloth as this will strip away the plating.
What is polished and sand-brushed finishes?
Jewellery finishing is a term that is used to define the processes that add the final touches to a piece of jewellery.
The difference between brushed and polished is that a product with a polished finish isn't treated to have a texture, but a very shiny and smooth reflective surface.
A brushed finish is not smooth nor reflective and has a texture to it. It looks as if the texture was made with a wire brush. You can see tiny brush-like marks on the finish, hence the name brushed finish.