Silver Basket Weave Oval Frame Pendant

Caring for Sterling Silver:

Sterling silver is a precious metal and will naturally tarnish with time and wear and when it’s exposed to oxygen.

To clean your sterling silver and to keep it shiny, simply use a sterling silver polishing cloth or dip it into a sterling silver cleaning solution. We recommend polishing your sterling silver jewellery regularly for a better result.

Caring for gold plated jewellery:

Our gold plating jewellery has a base layer of sterling silver with a 18K gold plating. It is suitable for everyday wear, but like anything plated, it will eventually tarnish over time and wear. As the jewellery are not solid gold, extra care should be taken to diminish tarnishing and prolong the longevity of your pieces.

You can clean your gold-plated jewellery with gentle wet wipes or chemical free soft cloth to gently rub your piece to remove dust and dirt.

Do not use a sterling silver or solid gold polishing cloth as this will strip away the plating.

To help keep your jewellery looking beautiful, clean with a soft dry cloth after wearing and store it in a closed jewellery box or sealed plastic bag in a cool dry place, away from direct light.

We also recommend to keep individual pieces separate to avoid scratching.

Remember to remove your jewellery when:

Applying perfume, hairspray or make-up
Applying lotion or sunscreen
Entering water
Working out

Caring for a Merino Wool Béret:

Merino wool bérets are very resistant and will only need to be cleaned occasionally or in case of stains.

When not worn, we recommend keeping your béret in a flat position and in a dry area away from direct sun.

If you need to clean your beret, only handwash your béret (no washing machine) with cold water.

Try to avoid using too much water to be sure to keep the original shape. If you are cleaning a stain, only use a (very) soft brush and (very) gently clean. To dry your béret, it’s recommended to keep it flat, away from the sun.

Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (for the Berets), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@maewenn.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that buyers are responsible for the return postage costs and need to have a proof of postage, as we can't accept responsibility for parcels lost in transit.

You can always contact us for any return question at contact@maewenn.com.

Refunds

We do not accept any refund request for change of mind or misused of the product that contributed to the problem. You will only be eligible for a refund for the following reasons:
• If the product you ordered is out of stock
• We are unable to authorise your payment
• If it is identified that there is a product description or pricing error

Digital gift cards are non-refundable and cannot be exchanged for cash.


For more information, please read our Return & Refund Policy.